FairPlay Privacy Policy

Who This Policy Applies To

This Privacy Policy covers personal data processed through FairPlay websites, online services, account tools, communications and any other contact you have with the brand.

It does not cover third-party websites, services or platforms that you may reach through external links. Those services follow their own privacy policies and data practices.

What Information We Collect

The type of information we collect depends on how you use FairPlay and which services are offered where you are located.

Account and contact details. This can include your name, email address, phone number, date of birth, login credentials and any other details you give us when you register or get in touch.

Verification information. Where the law requires us to confirm your identity or eligibility, we may ask for further information to check your identity, age or other relevant details. This can include information shown on identity documents or held in verification records.

Technical information. Some data is collected automatically when you use the platform, such as your IP address, device type, operating system, browser details, language settings, approximate location derived from technical data, session data and records of how you use the platform.

Support and security records. We may keep records of your conversations with customer support, preferences you set on the platform and information needed to keep accounts secure or to look into suspicious activity.

Transaction information. Where payment features are lawfully offered, we may process information related to those transactions. Payment data may be handled together with authorised payment and financial service providers.

How We Use Personal Data

We process personal data only for clearly defined business, operational, security and legal purposes, including to:

• open and manage accounts and give access to our services;
• check the information users provide and answer their questions;
• keep the platform running smoothly and improve the user experience;
• protect accounts and systems from fraud, unauthorised access, misuse and other security threats;
• send service messages and platform updates, and carry out analytics to improve our digital features, where the law allows;
• meet our obligations under applicable laws and regulations, and respond to lawful requests from authorities or legal proceedings.

We send promotional messages only when we have a valid legal basis to do so, and users may be able to choose which communications they receive.

Cookies and Similar Technologies

FairPlay may use cookies and similar tools to keep the platform working, remember your settings, understand how our services are used and keep the platform secure.

Some cookies are essential for technical operation, account features or security. Others, where permitted, help with analytics, performance tracking or personalisation.

You can usually block or delete cookies in your browser settings. Please note that turning off some of these technologies may affect how certain features work.

Where the law requires consent for non-essential cookies or similar tools, we will use them only in line with those consent rules.

When We Share Information

FairPlay does not share personal information without a valid reason. We may share it with:

• Service providers that help us run and support the platform, such as technology, hosting, security and customer support partners, professional advisers and other providers acting for legitimate business purposes.
• Payment, verification and fraud-prevention organisations, where lawful payment or verification features are available.
• Regulators, courts, law-enforcement agencies and other public bodies, where the law requires it or in response to a valid legal request.
• Parties to a business transaction, such as a restructuring, merger, acquisition or transfer of business, subject to applicable legal requirements and suitable safeguards.

International Data Transfers

FairPlay operates internationally, so your personal data may be processed or stored in countries other than the one you use the platform from.

When we transfer information abroad, we take reasonable steps to protect it in line with applicable data protection rules. Service providers that receive personal data must use it only for approved purposes and apply suitable safeguards.

Transfers of data between countries may also be subject to limits or conditions set by local law.

How Long We Keep Data

We keep personal data only as long as reasonably needed for the purpose it was collected for, or for another legitimate purpose allowed by law.

How long we keep information depends on the type of data, your relationship with us, security needs and our legal and regulatory obligations.

We may keep information after an account becomes inactive if this is needed to meet legal obligations, settle disputes, investigate fraud, enforce our agreements or protect our legitimate interests.

Once personal data is no longer needed, it may be deleted, anonymised or otherwise handled in line with applicable retention rules.

How We Protect Your Data

Keeping personal information safe is a key part of how FairPlay operates.

We may use administrative, organisational and technical measures to reduce the risk of personal data being accessed, lost, changed, disclosed or misused without authorisation. These can include access controls, system monitoring, security procedures and other safeguards suited to the type of information involved.

No online service or electronic storage method can be completely secure. You also help protect your account by keeping your password and other login details private.

If you think your account has been compromised, contact FairPlay support as soon as possible through our official support channels.

Your Rights

Depending on the applicable law and which data protection provisions are currently in force, you may have rights over the personal data FairPlay processes. These may include the right to:

• ask for information about your personal data;
• have inaccurate or outdated information corrected or updated;
• ask for your data to be deleted, where the law allows;
• withdraw your consent where processing relies on consent;
• raise a complaint about how your personal information has been handled.

Some of these rights may be limited where we need to keep or process information to meet legal obligations, prevent fraud, settle disputes or establish, exercise or defend legal claims.

You can send requests about your personal data through the official customer support or privacy contact channels provided by FairPlay.

Data Protection in India

When processing personal data of users in India, FairPlay takes into account the applicable Indian privacy and information technology requirements.

The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 set out a national framework for processing digital personal data in India. Their provisions are coming into force in stages, according to the timeline set by the Government of India.

FairPlay will keep reviewing its privacy practices as these provisions take effect and as regulations evolve.

Nothing in this Privacy Policy is meant to restrict any rights that cannot lawfully be excluded under applicable data protection law.

Age Restrictions and Minors

FairPlay services are meant for adults only and are not aimed at children.

We do not knowingly collect personal data from anyone who is not legally allowed to use our services. Age requirements may differ by country and by type of service.

If we find that we hold information about an ineligible minor, we may take appropriate action under applicable law, such as blocking access or deleting the information where required.

Third-Party Websites and Services

The platform may include links to websites, apps or services run by third parties.

FairPlay has no control over the privacy practices of independent third parties and is not responsible for how they collect or use information. Please read their privacy policies and terms before sharing any personal information with them.

A link to an external site does not mean that FairPlay controls or approves how that third party handles data.

Updates to This Policy

We may update this Privacy Policy to reflect changes to our platform, business, security practices, legal obligations or data protection rules.

If we make significant changes, we will publish the new version with an updated date, and we may give additional notice where the law requires it.

We recommend checking this page from time to time to stay up to date on how your personal information is handled.

Contact Us

If you have questions, requests or concerns about this Privacy Policy or how your personal data is processed, please contact us through the official FairPlay customer support or privacy channels on the platform.

Please include enough detail for us to identify and deal with your request. We may need to verify your identity before sharing or changing any information about your account or personal data.